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Joined 3 years ago
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Cake day: August 10th, 2023

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  • The short version is that I’ve had two of their printers and both failed due to mainboard issues, and I got no help with either after six months of getting the runaround, escalating, providing video evidence, etc. They sent me a mainboard replacement for one which also failed within days, and their solution was to send me a used printer that was the next class up in size, but two versions back. MicroCenter took pity on me after I showed them the 100+ email chain and refunded the printer fully even though I was well outside of the return period. I’ll never buy a single Elegoo product ever again.






  • I will never recommend an Elegoo printer after the last two I had. Both broke in unique ways and I got no support for either one. It took MicroCenter going above and beyond to resolve the issue with one by doing a return well past the return period. The manager was horrified when I gave her the extremely long and exhausting story of dealing with their awful support. The other printer is just a pile of parts now.

    I picked up an Anycubic Kobra S1 and its been pretty great so far, though my bar is pretty low at this point, TBH.

    That being said, they do use their own version of OrcaSlicer, but it works well enough for me, and you can flash some additional firmware into the printer to open it up more.